Brockton Neighborhood Health Center Data Breach Settlement

You need the postcard ID to file. The online claim form at the official settlement website opens with a login screen asking for the Class Member ID printed on the postcard notice mailed to the class, and that credential went out by U.S. mail only, not by email. If you never got the postcard or cannot find it, a printable claim form is posted on the settlement website and the administrator can be reached at (833) 930-0149. The $50 and the $2,500 are alternatives, not a package. You claim either reimbursement for documented losses of up to $2,500 — with lost time of up to three hours at $30 an hour, $90 at most, counted inside that same $2,500 — or the Alternative Cash Payment of up to $50 instead. Three years of one-bureau credit monitoring with $1 million in identity theft protection insurance is the one benefit you can add to either cash option, and it still takes a claim: nothing here is paid automatically. Brockton’s total payment is capped at $825,000 and that cap covers everything — every claim, the credit monitoring, notice and administration expenses, and up to $332,500 in requested fees, costs and service awards. Claims are paid in a fixed order with the Alternative Cash Payment last, so the $50 is the first benefit to shrink pro rata if claims run high.

Do I Qualify?

You may be eligible if:

• WHO IS IN: you reside in the United States and your private information was impacted in the data incident affecting Brockton Neighborhood Health Center in or around November 2024. Anyone who received notice of the incident is in the class.
• THE REAL GATE IS BROCKTON'S NOTIFICATION LIST: Brockton Neighborhood Health Center is one community health center in Brockton, Massachusetts, and the settlement agreement puts the class at about 97,488 people. If you were never a Brockton patient and never received a notice about the November 2024 incident, you are not in this class no matter where you live.
• THE INCIDENT WINDOW: the cybersecurity incident on Brockton's network and systems ran on or around November 1 to November 3, 2024, and Brockton began notifying potentially impacted people around December 2024.
• NOT LIMITED TO MASSACHUSETTS RESIDENTS: the class definition carries no state requirement, so a former patient who has since moved to another state qualifies on exactly the same terms.
• EXCLUDED BY THE NOTICE: Brockton itself; any judge assigned to this case along with the judge's staff and family; and any person found guilty under criminal law by a court of competent jurisdiction of initiating, causing, aiding or abetting the data incident, or who pleads nolo contendere to such a charge.
• YOU CANNOT OPT OUT OF THIS ONE: the official notice lists exactly three options, which are to submit a claim by December 8, 2026, object by November 9, 2026, or do nothing. It does not describe any way to exclude yourself from the class, so doing nothing still gives up your right to sue Brockton over the claims this settlement resolves if the court approves it.
• EVERY BENEFIT TAKES A CLAIM: nothing is paid automatically, and that includes the three years of credit monitoring.

This settlement is gated on a mailed credential, not on receipts. The official long-form notice does not mention an ID at all: it simply says a claim form must be submitted online at www.BNHDataSettlement.com or mailed, postmarked by December 8, 2026. The gate is in the claim portal — the online form opens with a login screen asking for the Class Member ID printed on the postcard notice, and under the settlement agreement that notice went out by U.S. mail only and not by email, so the ID is not sitting in anyone’s inbox. Not having the ID does not shut you out. A printable claim form is posted on the settlement website for filing by mail, and the administrator can be reached at (833) 930-0149 or through the contact page on the settlement website to ask about a missing ID. Documented losses carry a second and genuine documentation requirement. You have to submit third-party documentation, meaning receipts or records you did not prepare yourself. The notice says self-prepared documents such as handwritten receipts are, by themselves, insufficient, though they can be submitted to add clarity to other records. Lost time and the $50 option ask for no receipts at all. Lost time needs only an attestation under penalty of perjury on the claim form that you spent the hours you claim. The $50 Alternative Cash Payment asks for nothing beyond a valid claim form. A claim filed for a minor or for a deceased class member also needs documentation of your authority to act, such as a birth certificate, guardianship papers or a power of attorney.

What Happened?

Between November 1 and November 3, 2024, Brockton Neighborhood Health Center was hit by a cybersecurity incident on its network and systems that may have exposed the private information of current and former patients. Brockton began notifying potentially impacted individuals around December 2024.

The first complaint was filed in Plymouth County Superior Court in Massachusetts on December 20, 2024. Two related cases were later consolidated into it, a consolidated complaint followed on May 8, 2025, and Brockton moved to dismiss in June 2025. A full-day mediation in October 2025 did not produce a deal, and the parties reached terms after several more months of negotiation. The case is Howard, et al. v. Brockton Neighborhood Health Center, Inc., No. 2483-CV-01076.

The five class representatives — Barbara Howard, Brandi Freeman, Tiffany Marks, a minor identified as I.M. through guardian Tiffany Marks, and Felicia Stanley — allege negligence, breach of implied contract, invasion of privacy and unjust enrichment. Brockton denies all of the claims and maintains that it did nothing wrong. The settlement is not an admission of liability, and no court has found that the health center broke any law.

The parties filed the settlement agreement on July 17, 2026. The court granted preliminary approval, Kroll Settlement Administration LLC was appointed settlement administrator, and the claim portal at www.BNHDataSettlement.com is now accepting claims. The final approval hearing is scheduled for January 12, 2027 at 2:00 p.m. ET in Plymouth County Superior Court, and the notice warns that the date and time can change without further notice, with updates posted on the settlement website. One answer inside the long-form notice gives the hearing year as 2026, while the notice's own hearing section and the settlement website both give January 12, 2027.

How to File Your Claim

1. Check that you were notified: Brockton began mailing notice letters about the incident around December 2024, and the settlement administrator mailed postcard notice of this settlement to the class
2. Find the Class Member ID printed on that postcard notice — the online claim form opens with a login screen that asks for it
3. Go to www.BNHDataSettlement.com, open the claim form, and enter the Class Member ID
4. Choose ONE cash option on the form: reimbursement for documented losses of up to $2,500 (lost time of up to three hours at $30 an hour sits inside that same $2,500 cap), OR the Alternative Cash Payment of up to $50 instead — you cannot have both
5. Separately tick the box for three years of credit monitoring, which can be claimed alongside either cash option
6. Upload third-party documentation for any documented losses, meaning receipts or records you did not prepare yourself, because self-prepared documents such as handwritten receipts are not enough on their own
7. For lost time there is nothing to upload, but you must attest under penalty of perjury on the claim form to the hours you spent responding to the incident
8. Pick how you want to be paid. Online filers can choose an electronic payment, while a mailed claim form is paid by check
9. If you do not have the Class Member ID, download the printable claim form from the settlement website and mail it to Settlement Administrator - 83452, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391, postmarked by December 8, 2026, or call (833) 930-0149 for help
10. Filing for a minor or for someone who has died also requires papers showing your authority to act, such as a birth certificate, guardianship papers or a power of attorney
11. Submit online or postmark your mailed form by December 8, 2026. The notice does not state a timezone for the online deadline, so do not leave it to the last hours
12. Understand that there is no opt-out here: the notice lists only three options, which are to file a claim, object by November 9, 2026, or do nothing and release your claims against Brockton
13. Visit the official claim form: https://www.bnhdatasettlement.com/

How Much Will I Actually Get?

TWO CASH OPTIONS AND YOU PICK ONE: the settlement pays either reimbursement for documented losses or an Alternative Cash Payment, never both. The official notice sets them out as alternatives joined by “OR”. DOCUMENTED LOSSES — UP TO $2,500: unreimbursed money you actually lost or spent because of the data incident between November 1, 2024 and December 8, 2026, including losses from identity theft or fraud. The loss has to still be unreimbursed when you file, must have been denied for reimbursement or not be part of a pending request, and cannot be claimed again if a bank or any other source already paid it back. Third-party documentation is required. LOST TIME SITS INSIDE THAT SAME $2,500: up to three hours at $30 an hour, $90 at most, and the notice states that lost-time claims are subject to the $2,500 limit on documented losses. Lost time asks only for an attestation under penalty of perjury, not receipts. ALTERNATIVE CASH PAYMENT — UP TO $50: claimed instead of the documented-loss branch, not on top of it, and it asks for nothing beyond a valid claim form. CREDIT MONITORING IS THE ONE ADD-ON: three years of one-bureau credit monitoring with $1 million in identity theft protection insurance is offered to every participating class member and can be claimed alongside either cash option. Activation codes and enrollment instructions go out after the court grants final approval. THE $2,500 IS NOT THE SETTLEMENT'S CAP: $2,500 is the per-person ceiling on the documented-loss branch only. Brockton's total exposure is a separate and much harder limit — up to $825,000 covering every valid claim, the credit monitoring, notice and administration expenses, and any court-approved attorneys' fees, costs and service awards. WHAT CLASS COUNSEL IS ASKING FOR: up to $322,500 in fees, costs and expenses, plus a $2,000 service award for each of the five class representatives, which comes to $332,500 if the court grants both in full. That money is paid out of the $825,000 before any claim is paid. WHY THE $50 IS THE MOST EXPOSED: after notice and administration expenses, fees and service awards come out, the notice pays claims in a fixed order — credit monitoring first, then documented losses, then lost time, then the Alternative Cash Payment last — and reduces benefits pro rata so the total never exceeds $825,000. The $50 is last in that queue, so it is the first benefit to shrink if valid claims run high. With roughly 97,488 class members, every dollar figure here is a maximum rather than a promise. NOT FINAL YET: the court has granted preliminary approval only. The final approval hearing is set for January 12, 2027 at 2:00 p.m. ET in Plymouth County Superior Court, no payment date has been announced, and payments follow only after final approval and the resolution of any appeals.

Last reviewed: October 14, 2026 | Information verified from court records and official settlement documents.

Frequently Asked Questions