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Personal Injury Accident Canada

Mont-Sainte-Anne Gondola Settlement (Quebec)

Settlement Amount
Equal share + up to $150,000 CAD
Claim Deadline
November 20, 2026
Total Fund
$5.1 million CAD
File on the official site → proactio.ca

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Read who is in this class before you read the $150,000 figure: this settlement is open only to people who were physically inside the Mont-Sainte-Anne gondola at the moment it suddenly stopped on February 21, 2020 or March 11, 2020. That is a closed list of riders, not a consumer class. Being a Mont-Sainte-Anne skier, passholder or ticket buyer on any other date qualifies you for nothing, no other lift or incident at the resort is covered, and no US state has a claim here — this is a Superior Court of Quebec settlement paid in Canadian dollars. In practice you also need to appear on the gondola passenger list; if you do not, Proactio will contact you and require proof that you were aboard during one of the two stops. The case is Marcel Gagnon et al. v. Station Mont-Sainte-Anne Inc. et al., Nos. 200-06-000243-207 and 200-06-000244-205, and the Honourable Jacques G. Bouchard approved the settlement on April 1, 2026 — so this one is already final and claims simply close on November 20, 2026, a deadline of forfeiture the court notice says will not be extended. Station Mont-Sainte-Anne Inc., along with warranty defendants including Hydro-Québec and Doppelmayr Canada Ltée, agreed to pay $5.1 million CAD with no admission of liability. The payout here stacks, which is unusual. Every rider with a valid claim gets a Common Damages payment, and a rider who meets a Severity criterion gets a Severity lump sum on top of it — $20,000, $55,000 or $150,000 CAD, limited to the single highest category that applies. But the $150,000 CAD is the Severity 3 tier alone, not a cap on the settlement and not what a typical rider receives: it takes a documented thoracic or vertebral fracture, an equivalent diagnosis, or more than $40,000 CAD in substantiated losses. Two more things cut against the headline. The Common Damages amount does not exist yet — Appendix 2 defines it as the net fund minus all Severity payments divided by the number of valid claims, knowable only after every claim is decided. And if the net fund falls short, even the Severity lump sums are cut: Appendix 2 sets Common Damages at $1,000 CAD in that event and reduces each individual award pro rata. Documentation is mandatory on every claim, the claim form and court documents are in French only, and Proactio's decision on your claim is final with no right of appeal.

Do I Qualify?

You may be eligible if:

DOCUMENTATION IS REQUIRED ON EVERY CLAIM, INCLUDING A CLAIM FOR THE BASE PAYMENT. There is no receipt-free route here and no attestation-only route. Appendix 2 requires a completed, signed claim form plus supporting documents in all cases. || FOR THE COMMON DAMAGES PAYMENT: two valid pieces of identification showing a photo and your date of birth, AND inclusion on the gondola passenger list. || IF YOU ARE NOT ON THE PASSENGER LIST, your claim is not automatically dead. Appendix 2 provides that Proactio contacts you and requires proof that you were present in the L'Etoile Filante gondola at Mont-Sainte-Anne on February 21, 2020 or March 11, 2020 when it came to a sudden stop. The appendix does not list what that proof may consist of, so Proactio decides case by case - contact the administrator early rather than close to the deadline. || FOR SEVERITY 1 ($20,000 CAD): the Common Damages documents, plus relevant medical records, or inclusion on the list of people transported by ambulance, or proof of ambulance transport. || FOR SEVERITY 2 ($55,000 CAD): the Common Damages documents, plus relevant medical records, or supporting documentation of financial losses exceeding $15,000 CAD. || FOR SEVERITY 3 ($150,000 CAD): the Common Damages documents, plus relevant medical records, or supporting documentation of financial losses exceeding $40,000 CAD. || PROACTIO MAY ASK FOR MORE. Appendix 2 paragraph 16 lets the administrator request any additional document relevant to a Severity category, and paragraph 18 makes Proactio the sole decision-maker on both admissibility and which category applies. || AN INCOMPLETE CLAIM GETS ONE CHANCE. If your form is incomplete or documents are missing, Proactio notifies you in writing and you have until 60 days after the end of the claim period to fix it, failing which the claim is rejected. Proactio then has up to 90 days after the end of the claim period to decide corrected claims. || THE DECISION IS FINAL AND CANNOT BE APPEALED. Appendix 2 paragraph 21 states that the Claims Administrator's decision is final, binding and not subject to appeal. There is no review by the court of an individual claim decision, which is a strong reason to document a Severity claim thoroughly the first time.

File your claim through the official settlement website at proactio.ca before November 20, 2026.

File on the official site → proactio.ca

Opens the court-appointed administrator's site in a new tab.

What Happened?

Station Mont-Sainte-Anne Inc. operates the Mont-Sainte-Anne ski resort near Quebec City and its L'Etoile Filante gondola lift. On February 21, 2020 and again on March 11, 2020, the gondola came to an abnormal and sudden stop while riders were aboard. Two class actions followed, Marcel Gagnon et al. v. Station Mont-Sainte-Anne Inc. et al., Nos. 200-06-000243-207 and 200-06-000244-205, in the Superior Court of Quebec, District of Quebec, seeking damages for the people inside the cabins.

On February 10, 2021 the Superior Court of Quebec authorized the two class actions against Station Mont-Sainte-Anne Inc. on behalf of the individuals affected by the two malfunctions. Class counsel is Tremblay Bois Mignault Lemay.

The parties reached an agreement in principle in December 2025, and on April 1, 2026 the Honourable Jacques G. Bouchard of the Superior Court of Quebec approved the settlement agreement. Station Mont-Sainte-Anne Inc. and the parties it brought into the case as warranty defendants, which included Hydro-Quebec and Doppelmayr Canada Ltee, agreed to pay a lump sum of $5,100,000.00 CAD in proportions agreed among themselves, with no admission of liability. No court has made a finding of wrongdoing against any of them.

The settlement is already approved, which is unusual for an open claim period - there is no further approval hearing to wait for, and the only thing left for a class member to do is file. Under the court-ordered approval notice the claim period runs six months from the notice's publication and ends November 20, 2026. The notice calls this a delai de decheance, a deadline of forfeiture: any claim produced after that date will be refused.

Proactio is the Claims Administrator. On May 20, 2026 it emailed the riders it could identify from a list compiled by class counsel. Riders who were not on that list can still file by downloading the claim form and sending it in with their documents.

Appendix 2 to the settlement agreement sets the compensation structure: a Common Damages payment to every rider with a valid claim, whose amount is the net fund less all Severity payments divided by the number of valid claims, plus a single Severity lump sum of $20,000, $55,000 or $150,000 CAD for riders who meet the documented criteria for one of those categories. If the net fund is insufficient, the Common Damages payment is fixed at $1,000 CAD and every individual award is reduced pro rata.

Proactio has 30 days after the claim deadline to issue a written decision on each claim and assign its category. Claimants with missing documents are notified in writing and have until 60 days after the end of the claim period to correct the problem, with Proactio having up to 90 days to decide corrected claims. Its decisions are final and not subject to appeal. Compensation is scheduled to be paid by cheque within 60 days of the end of the claim period, between November 21, 2026 and January 19, 2027, and Proactio must file a report on the distribution with the court within one year of the deadline. The court documents, the approval judgment, Appendix 2 and the claim form are published in French only.

How to File Your Claim

  1. CONFIRM YOU WERE ACTUALLY ABOARD DURING ONE OF THE TWO STOPS. This is the step that disqualifies almost everyone who finds this page. The class is limited to people inside the Mont-Sainte-Anne gondola at the moment it abnormally and suddenly stopped on February 21, 2020 or March 11, 2020
  2. CHECK WHETHER PROACTIO EMAILED YOU ON MAY 20, 2026. The filing route depends on it. Riders identified from class counsel's list received an email that day, and the two routes are not interchangeable
  3. ROUTE 1 - EMAILED ON MAY 20, 2026: submit the claim form through the link in that email. Proactio then emails you instructions and a secure upload envelope for your supporting documents, which must also be in by November 20, 2026
  4. ROUTE 2 - NOT EMAILED: download the claim form from Proactio's official case page at proactio.ca/en/class-action/suddengondolastops/ and send the completed, signed form together with all of your supporting documents by email, fax or mail. There is no online claim portal on this route
  5. NOTE THAT THE FORM AND THE COURT DOCUMENTS ARE IN FRENCH. The claim form is Appendix 3 and is published in French only, as are the settlement agreement, the approval judgment and Appendix 2. Proactio's English case page and English FAQ explain the process, and the administrator takes questions in both languages
  6. GATHER TWO PIECES OF PHOTO ID WITH YOUR DATE OF BIRTH. Every claim needs them, including claims that are only for the base payment
  7. ADD THE RECORDS FOR ANY SEVERITY CATEGORY YOU CLAIM - medical records documenting the diagnosis or the consultation, proof of ambulance transport, or receipts and records substantiating financial losses above the $15,000 CAD or $40,000 CAD thresholds. Proactio may ask for more documents on any Severity claim
  8. FILING FOR A CHILD, AN INCAPACITATED PERSON OR SOMEONE WHO HAS DIED takes extra paperwork: a birth certificate for a minor
  9. a power of attorney, protection mandate with judgment or a tutorship or curatorship judgment for an adult
  10. and for an estate, the death certificate, will searches from both the Barreau du Quebec and the Chambre des notaires du Quebec, proof that you are the liquidator, and two pieces of the liquidator's photo ID
  11. EVERY RIDER FILES SEPARATELY. Appendix 2 requires each class member to produce their own claim form, so a family of four who were all in the cabin files four claims
  12. SEND EVERYTHING BY NOVEMBER 20, 2026. Mail to Proactio at 600 rue De La Gauchetiere Ouest, bureau 200, Montreal (Quebec) H3B 4L8, by fax, or by email. A mailed claim is judged by the date of sending. Appendix 2 sets a 4:30 p.m. cut-off on the deadline day, so do not leave it to the last afternoon
  13. QUESTIONS? Contact Proactio at 438-858-6343 or toll-free 1-844-900-4626, or by email through the contact details on the official case page
  14. Visit the official claim form: https://proactio.ca/en/class-action/suddengondolastops/

How Much Will I Actually Get?

TWO PAYMENTS THAT STACK - THIS IS NOT AN EITHER-OR SETTLEMENT. Unlike most settlements on this site, the two parts here add together. Every rider with a valid claim receives the Common Damages payment. A rider who also meets a Severity criterion receives a Severity lump sum ON TOP OF the Common Damages payment. Appendix 2 paragraph 5 says it directly: a member entitled to a Severity category also has the right to receive the Common Damages compensation. ONLY ONE SEVERITY LUMP SUM, THOUGH. Paragraph 6 limits a rider to the single highest Severity category that applies. The tiers do not stack with each other: $20,000 CAD and $55,000 CAD and $150,000 CAD cannot be added up. THE SEVERITY AMOUNTS: Severity 1 is a lump sum of $20,000 CAD, for a rider who consulted a health professional belonging to a recognized professional order between February 21, 2020 and March 11, 2021 about the event as documented in their medical record, or who left Mont-Sainte-Anne by ambulance on the day of a stop. Severity 2 is a lump sum of $55,000 CAD, for a documented diagnosis linked to the event of mild traumatic brain injury, post-traumatic stress disorder, a limb fracture, a complicated sprain, or a diagnosis Proactio considers of similar or equivalent severity, or for documented financial losses exceeding $15,000 CAD. Severity 3 is a lump sum of $150,000 CAD, for a documented thoracic or vertebral fracture linked to the event or an equivalent diagnosis, or for documented financial losses exceeding $40,000 CAD. THE $150,000 CAD FIGURE IS THE SEVERITY 3 TIER ONLY. It is not a cap on the settlement, it is not what a typical rider receives, and it is not a ceiling anyone is promised. It is the lump sum for the narrowest and most serious tier, and it requires a documented thoracic or vertebral fracture or more than $40,000 CAD in substantiated losses. A rider with no injury documentation receives the Common Damages payment and nothing more. THE COMMON DAMAGES PAYMENT HAS NO FIXED AMOUNT AND CANNOT BE QUOTED YET. Appendix 2 paragraph 4(d) defines it as the net settlement fund, minus all Severity 1, 2 and 3 payments to be made, divided by the total number of valid claims. Paragraph 3 confirms the figure can only be known once Proactio has decided every claim. Anyone quoting you a dollar amount for the base payment today is guessing. $5.1 MILLION CAD IS THE GROSS FUND, NOT THE PAYOUT POOL. Proactio's own case page lists what comes out of it first: court costs, the plaintiffs' lawyers' fees, and disbursements, along with claims administration. What survives is the net settlement fund, and the two layers of compensation are paid out of that. IF THE NET FUND IS NOT BIG ENOUGH, EVEN THE SEVERITY LUMP SUMS GET CUT. Appendix 2 paragraph 8 is explicit: in the event the net settlement fund is insufficient, the Common Damages payment is set at $1,000 CAD and each individual award is then adjusted downward pro rata to what it would have been. So the $20,000, $55,000 and $150,000 CAD tiers are targets rather than guarantees. EVERY FIGURE IS IN CANADIAN DOLLARS. Appendix 2 paragraph 25 requires all settlement compensation to be calculated and paid in Canadian dollars. Nothing on this page is a US dollar amount. PAYMENT IS BY CHEQUE, MAILED, BETWEEN NOVEMBER 21, 2026 AND JANUARY 19, 2027. Proactio has 60 days after the claim deadline to send settlement cheques and says it will email class members in advance. Make sure the address on your form is current. LEFTOVER MONEY DOES NOT GO BACK TO THE RESORT. Any residue is first subject to the statutory levy of Quebec's Fonds d'aide aux actions collectives, after which the parties may ask the court to direct the remainder to a third-party organization.

Documented losses may receive higher compensation.

Last reviewed: October 3, 2026 | Information verified from court records and official settlement documents.

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Frequently Asked Questions

I ski at Mont-Sainte-Anne. Do I qualify?
Almost certainly not, and this is the single biggest misunderstanding about this settlement. The class is not Mont-Sainte-Anne customers, passholders or ticket buyers. The court-approved notice defines it as any person who was aboard the resort's gondola lift at the moment it abnormally and suddenly stopped on February 21, 2020, and any person who was aboard it at the moment it abnormally and suddenly stopped on March 11, 2020. You had to be physically inside a cabin of the L'Etoile Filante gondola at the moment of one of those two stops. Those two dates are the whole class period. A different day, a different season, a chairlift instead of the gondola, or any other incident at the resort is outside the class definition, however serious it was. On top of that, Appendix 2 makes inclusion on the gondola passenger list part of the base documentation, so the administrator is working from a known list of riders rather than an open consumer class.
Do the Common Damages payment and a Severity payment add together, or do I pick one?
They add together. This is genuinely cumulative, which makes it different from most settlements. Appendix 2 paragraph 5 states that a member entitled to compensation under a Severity category also has the right to receive the Common Damages compensation, and Proactio's FAQ describes Severity as an additional payment. So a rider who qualifies for Severity 2 receives $55,000 CAD plus the Common Damages payment, not $55,000 CAD instead of it. What does not add up is the Severity tiers among themselves: paragraph 6 limits a rider to the single highest category that applies, so you cannot combine $20,000, $55,000 and $150,000 CAD.
Is the $150,000 CAD a cap on the settlement, and will I get it?
Neither. The $150,000 CAD is the lump sum attached to Severity 3 only, which is the narrowest and most serious category. It is not a ceiling on the settlement as a whole and it is not what a typical rider receives. To reach it you need a documented thoracic or vertebral fracture linked to the February 21 or March 11, 2020 event, or a diagnosis the administrator considers of similar or equivalent severity, or documented financial losses exceeding $40,000 CAD. The tier below it, Severity 2 at $55,000 CAD, covers a documented mild traumatic brain injury, PTSD, a limb fracture, a complicated sprain or an equivalent diagnosis, or documented losses over $15,000 CAD. Severity 1 at $20,000 CAD covers a documented consultation with a health professional between February 21, 2020 and March 11, 2021 about the event, or leaving the resort by ambulance on the day. A rider with no injury or loss documentation receives the Common Damages payment and nothing further. And none of the three tiers is guaranteed: Appendix 2 paragraph 8 provides that if the net settlement fund is insufficient, the Common Damages payment is set at $1,000 CAD and each individual award is adjusted downward pro rata.
How much is the Common Damages payment?
Nobody can tell you yet, including Proactio. Appendix 2 paragraph 4(d) defines it as the net settlement fund, minus all the Severity 1, 2 and 3 payments to be made, divided by the total number of claims judged valid. Paragraph 3 says plainly that the amount can only be known once the administrator has decided every claim and knows how many people fall into each category. The $5.1 million CAD headline is the gross fund: Proactio's case page lists court costs, the plaintiffs' lawyers' fees and disbursements as coming out of it first, along with claims administration, and what survives is the net fund the two layers are paid from. Anyone quoting you a per-rider figure today is guessing. The one number the documents do commit to is the floor in the insufficiency scenario, $1,000 CAD for Common Damages, which is a worst case rather than an estimate.
What if my name is not on the gondola passenger list?
Your claim is not automatically rejected, but you will have to prove you were there. Appendix 2 provides that a claimant who is not on the gondola passenger list is contacted by the Claims Administrator, who requires proof of presence in the L'Etoile Filante gondola at Mont-Sainte-Anne on February 21, 2020 or March 11, 2020 when it came to a sudden stop. The appendix does not spell out what that proof can be, which means Proactio decides it case by case. The practical advice is to contact the administrator early, at 438-858-6343 or toll-free 1-844-900-4626, rather than sending something in during the last week. Remember too that Proactio emailed the riders it had already identified on May 20, 2026, so if you did not receive that email you are likely in exactly this situation.
How do I file, and is there an online form?
It depends on whether Proactio emailed you on May 20, 2026. If it did, you submit the claim form through the link in that email, and Proactio then sends you instructions and a secure upload envelope for your supporting documents, all of which must be in by November 20, 2026. If it did not, there is no online portal for you: you download the claim form from Proactio's official case page at proactio.ca/en/class-action/suddengondolastops/, attach every required document, and send the package by email, fax or mail to Proactio at 600 rue De La Gauchetiere Ouest, bureau 200, Montreal (Quebec) H3B 4L8, or by fax. Be aware that the claim form is Appendix 3 and is published in French only, as are the settlement agreement, the approval judgment and Appendix 2; Proactio maintains an English case page and English FAQ and answers questions in both languages. Each rider must file their own separate form, so a family who were all in the cabin files one claim each.
What documents do I need?
Documentation is mandatory on every claim in this settlement, including a claim for the base payment only. For Common Damages you need two valid pieces of identification showing a photo and your date of birth, plus inclusion on the gondola passenger list or proof of presence if you are not on it. For Severity 1 you add relevant medical records, or inclusion on the list of people transported by ambulance, or proof of ambulance transport. For Severity 2 you add relevant medical records or supporting documentation of financial losses exceeding $15,000 CAD. For Severity 3 you add relevant medical records or supporting documentation of financial losses exceeding $40,000 CAD. Appendix 2 paragraph 16 lets Proactio request any further document relevant to a Severity category. Filing for a minor, an incapacitated person or a deceased rider requires more: a birth certificate for a minor; a power of attorney, a protection mandate with judgment, or a tutorship or curatorship judgment for an adult; and for an estate, the death certificate, will searches from both the Barreau du Quebec and the Chambre des notaires du Quebec, proof that you are the liquidator, and two pieces of the liquidator's photo ID.
Can I appeal if Proactio rejects my claim or puts me in a lower category?
No. Appendix 2 paragraph 18 makes the Claims Administrator the sole decision-maker on whether a claim is admissible and which compensation category it falls into, and paragraph 21 states that the administrator's decision is final, binding and not subject to appeal. There is no individual review by the court. There is one correction mechanism, and it only covers incomplete paperwork: if your form is not properly filled out or documents are missing, Proactio notifies you in writing and you have until 60 days after the end of the claim period to fix it, after which the claim is rejected, and Proactio then has up to 90 days after the end of the claim period to rule on corrected claims. Because a category decision cannot be revisited, it is worth documenting a Severity claim as thoroughly as you can the first time rather than filing thin and hoping to supplement later.
When and how will I be paid?
Unusually for an open claim period, the settlement is already approved, so there is no approval hearing left to wait for. The Honourable Jacques G. Bouchard of the Superior Court of Quebec approved it on April 1, 2026. Appendix 2 gives Proactio 30 days after the claim deadline to issue a written decision on each claim, and 60 days after the deadline to send settlement cheques. Proactio says compensation is therefore scheduled to be distributed between November 21, 2026 and January 19, 2027, with an email notice in advance. Payment is by cheque, mailed to the address you put on your claim form, so make sure that address is current and will still reach you in early 2027. Appendix 2 paragraph 25 requires every settlement amount to be calculated and paid in Canadian dollars. Proactio must also file a report with the court within one year of the deadline setting out how many claims were accepted in each category and the amount allocated to each.
Is the November 20, 2026 deadline really firm?
Yes, and the court notice uses unusually strong language about it. The approval notice describes the deadline as a delai de decheance, a deadline of forfeiture, and states that any claim produced after that date will be refused. Appendix 2 paragraph 11 calls it a delai de rigueur and says a claim transmitted after the date is automatically rejected. The claim period was set as six months from publication of the approval notice. Both the signed claim form and all of your supporting documents have to be in by that date, not just the form. The approval notice states the date without a time of day, while Appendix 2's template sets a 4:30 p.m. cut-off, so treat the afternoon of November 20 as already too late and send everything well before then. A mailed claim is judged by the date of sending.
Who were the defendants, and does the settlement admit fault?
The two class actions were brought against Station Mont-Sainte-Anne Inc., which operates the resort and the gondola. Station Mont-Sainte-Anne Inc. brought other parties into the case as warranty defendants, including Hydro-Quebec and Doppelmayr Canada Ltee, and all of them agreed to pay the $5,100,000.00 CAD lump sum jointly, in proportions agreed among themselves. The settlement was reached with no admission of liability by any defendant and no court has made any finding of wrongdoing against them. Class counsel is Tremblay Bois Mignault Lemay. Note that the Hydro-Quebec named here is a warranty defendant in this gondola case only; it has nothing to do with any other matter involving similarly named companies.
What happens to money left over?
It does not go back to the resort. Appendix 2 provides that if a residue remains after the net settlement fund has been distributed, Quebec's Fonds d'aide aux actions collectives may first levy the percentage set by the Act respecting the Fonds d'aide aux actions collectives and its implementing regulation. If anything remains after that levy, the parties may apply to the court and make representations about a third-party organization to which it could be given. The court decides that question, not the administrator and not the defendants.

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