ConnectOnCall Data Breach Settlement

ConnectOnCall has agreed to a $4.95 million settlement for living U.S. residents whose private information may have been impacted when an intruder accessed its after-hours medical answering platform between February 16 and May 12, 2024. Cash claimants must also attest that they communicated after-hours with a healthcare provider or office between May 12, 2014 and May 12, 2024 — a 10-year window that is not the same as the breach dates. Choose documented losses up to $5,000 or alternate cash up to $75, plus optional two-year Dark Web and Medical Data Monitoring. Deadline: November 2, 2026. File at connectoncallsettlement.com.

Do I Qualify?

You may be eligible if:

• You are a living U.S. resident whose private information may have been impacted by the ConnectOnCall intrusion between February 16 and May 12, 2024
• For either cash option, you attest under penalty of perjury that you communicated after-hours with a healthcare provider or their office between May 12, 2014 and May 12, 2024
• Eligible nationwide
• Breach window: February 16, 2024 – May 12, 2024 (attestation window is the separate 2014–2024 period above)
• You file a valid claim by November 2, 2026

After-hours attestation: required for either cash option (May 12, 2014–May 12, 2024). Cash Payment A: documents for unreimbursed identity-theft/fraud losses. Cash Payment B: no extra documents beyond the attestation. A Unique ID/PIN from your notice helps but is not required to file.

What Happened?

An intruder accessed the ConnectOnCall after-hours medical answering platform between February 16 and May 12, 2024.

The parties reached a $4.95 million common-fund settlement covering benefits, an estimated $490,000 in administration costs, and attorneys' fees up to $1.65 million.

Cash claimants must attest to after-hours communication with a healthcare provider or office sometime between May 12, 2014 and May 12, 2024. Payment A covers documented identity-theft/fraud losses up to $5,000; Payment B is up to $75. A rejected documented claim converts to the $75 payment. Two years of Dark Web and Medical Data Monitoring can be claimed in addition. If the fund is exceeded, cuts hit monitoring first, then documented losses, then the $75 cash last.

How to File Your Claim

1. File online at connectoncallsettlement.com — a Unique ID/PIN from your notice speeds this up, but there is a separate path for people who never received a notice, so an ID is not required to file
2. Make the after-hours communication attestation (May 12, 2014–May 12, 2024)
3. Choose monitoring, then Cash Payment A (documented) or Cash Payment B (alternate cash) — pick one cash option, not both
4. Submit online or postmark by November 2, 2026
5. Visit the official claim form: https://www.connectoncallsettlement.com/

How Much Will I Actually Get?

Cash Payment A reimburses up to $5,000 for documented, unreimbursed losses from identity theft or fraud attributed to the breach. Cash Payment B is up to $75 with no documentation beyond the after-hours attestation. Separately and in addition to either cash choice, you can claim two years of Dark Web and Medical Data Monitoring (valued at $360). If a documented-loss claim is rejected or under-supported, it converts automatically to the $75 payment rather than being denied outright. If total claims exceed the fund, payouts are cut pro rata in this order: monitoring first, then documented losses, then the $75 alternate cash last.

Last reviewed: August 30, 2026 | Information verified from court records and official settlement documents.

Frequently Asked Questions