FTD & ProFlowers Delivery Fee Settlement

The FTD & ProFlowers Delivery Fee Settlement resolves claims that FTD advertised product prices on its websites without disclosing mandatory delivery fees until the final checkout step. Eligible class members may claim either a $5.00 cash award or a $15.00 voucher — one or the other, never both. Four things decide whether this is worth your time, and three of them cut against the headline. First, only two websites are in the class. The court-approved Notice covers orders placed through the “FTD Websites,” which it names as FTD.com and Proflowers.com. FTD is a florist network with thousands of affiliated local flower shops, and an order placed with one of those shops, over the phone, or through any other flower or gift site is not covered however plainly it was branded FTD. Second, the benefit is per person, not per order. A class member who paid one delivery fee and a class member who paid fifteen across four years receive exactly the same $5 or $15. Nothing scales with how much you were actually charged. Third, the $15 voucher is not $15 in cash. It is single-use, non-transferable, has no cash value, cannot be combined with other offers, and expires twelve months after issuance — a one-year discount on a future purchase from the company you are settling with. Fourth, $1,350,000 is not a settlement fund. It is the combined amount Class Counsel anticipate asking the Court for in attorneys’ fees and costs; the Notice publishes no common fund at all, and those fees are paid separately and do not reduce your $5 or $15. One further practical point: the claim link inside the official Notice routes to a credential login page, so online filing uses the identifiers printed on the notice FTD mailed or emailed you. If no notice reached you, you can still file — by downloading the Claim Form and submitting it by email or mail. Claims, opt-outs and objections all close November 13, 2026, and the Final Approval Hearing is set for December 23, 2026.

Do I Qualify?

You may be eligible if:

• You ordered flowers or other products for delivery through the FTD Websites — FTD.com and Proflowers.com are the two the court-approved Notice names — while you were in the United States
• You were ASSESSED AND PAID a delivery, shipping, handling, or service fee on that order. This is a separate requirement from simply having ordered; an order with free or waived shipping does not qualify
• The order fell between January 29, 2021 and January 29, 2025. The class period closed in January 2025, so an order placed today does nothing for eligibility
• You are in the class whether or not you still have the receipt. The Notice sets no receipt requirement and describes no documentation tier — what it requires is a completed, signed Claim Form filed by November 13, 2026
• You did not exclude yourself from the Settlement Class by November 13, 2026
• WHO DOES NOT QUALIFY — THE BIG ONE: anyone whose order went through a local FTD member florist rather than through the FTD Websites themselves. FTD is a network of thousands of affiliated flower shops that take orders on their own storefronts, phone lines and websites, and none of that is in this class. This is the exclusion that will disappoint most people searching for an “FTD settlement”
• ALSO DOES NOT QUALIFY: orders placed on any other flower, gift or delivery site. The Notice says a list of the FTD Websites is posted on the settlement website, so check that list if you ordered on some other FTD-operated domain — but the only two the Notice itself names are FTD.com and Proflowers.com
• ALSO DOES NOT QUALIFY: orders inside the class period that carried no delivery, shipping, handling or service fee, or where the fee was waived or fully refunded
• NOT AN ELIGIBILITY BAR, BUT A PRACTICAL ONE: the claim link in the official Notice goes to a credential login portal, so the online route needs the identifiers from a notice FTD sent you. Qualifying class members who never received a notice can still file using the downloadable Claim Form by email or mail, or by calling 1-877-367-7146

There is no receipt requirement in this settlement, but there is a credential gate on the online claim route — and those are two different things. What the Notice asks for. The court-approved Notice describes one thing you must do to be paid: submit a valid Claim Form by November 13, 2026. It sets out no receipt requirement, no order-number requirement and no documentation tier, and there is nothing you can submit to increase the amount you receive. The form must be filled out and signed. The online route runs through a login. The claim link embedded in the official Notice does not open a general claim page; it points to https://www.FTDDeliveryFeeSettlement.com/Login. Notices were sent to customers FTD identified from its own purchase records, and the identifiers printed on the notice you received are what open that portal. If a notice reached you by email or postcard, keep it — it is the fastest path to a filed claim. Never got a notice? You are not excluded. This is the point most worth being clear about, because a login screen reads like a closed door. Eligibility is set by the class definition, not by whether FTD's records found you. The Notice states plainly that the Claim Form is available for download on the settlement website and that a completed form may be submitted online, by email to the Settlement Administrator, or by U.S. mail to FTD Settlement, P.O. Box 5990, Portland, OR 97228-5990, postmarked no later than November 13, 2026. If you qualify and no notice reached you, download the form or call 1-877-367-7146 well before the deadline. What is worth keeping anyway. Even though no receipt is demanded, an order confirmation email from FTD.com or Proflowers.com showing a delivery, shipping, handling or service fee is the cleanest evidence that you meet both halves of the class definition — the right website and a fee actually paid — if the administrator comes back with questions. It is also what you would need if you ever chose to object, since an objection must itself state the dates and details of your FTD Website purchases and the amount paid in fees. The form is signed. Claim only orders you actually placed on the two covered websites. Objections carry a declaration under penalty of perjury, and the settlement documents on the settlement website govern the rest.

What Happened?

FTD, LLC agreed to settle Ciampi v. FTD, LLC, Case No. 2026-013840-CA-01, a class action in the Circuit Court of the Eleventh Judicial Circuit in and for Miami-Dade County, Florida, before the Honorable Migna Sanchez-Llorens.

The class representatives allege claims relating to delivery, shipping, handling and service fees charged by FTD, including that FTD advertised product prices on its website without disclosing mandatory delivery fees that were revealed only at the final checkout step. The practice the case targets is drip pricing: a headline price that looks like the price, followed by a fee that appears only once the customer has chosen the arrangement and reached the last screen.

FTD denies all allegations of wrongdoing, does not admit any wrongdoing, and denies that the lawsuit should be certified as a class action in litigation. The Court has not decided who is correct, and the Court has certified a class for settlement purposes only.

The settlement provides a single election per class member: either a $5.00 cash award or a $15.00 voucher for use on the FTD Websites. The Notice publishes no common settlement fund and no total settlement value, which is unusual and is why no headline dollar figure appears on this page.

Notice went out to customers FTD identified from its own records — the Notice tells recipients they received it because they had been identified as potentially being a class member — and the claim link inside the court-approved Notice routes to a credential login page at the settlement website. Class members reached that way file online with the identifiers on their notice; anyone else uses the downloadable Claim Form by email or mail.

The Court appointed Edwin E. Elliott of Shamis & Gentile, P.A., Scott Edelsberg of Edelsberg Law, P.A., and Jeffrey D. Kaliel of Kaliel Gold PLLC as Class Counsel. They anticipate seeking a combined $1,350,000 in attorneys' fees and litigation costs plus a service award of up to $2,500 per Class Representative; the Court may award less. Those amounts and the administration expenses are paid separate and apart from class relief and do not reduce the $5 or $15.

Claims, exclusion requests and objections all close November 13, 2026. The Final Approval Hearing is set for 11:30 a.m. on December 23, 2026 in a Virtual Courtroom, subject to change by Court Order, with any change posted on the settlement website. No awards will be made until the Court approves the settlement and all appeals are final.

How to File Your Claim

1. CHECK THE TWO WEBSITES FIRST. The class covers orders placed through the FTD Websites — FTD.com and Proflowers.com are the two the court-approved Notice names — and nothing else. An order placed with a local FTD member florist or through any other flower or gift site will not qualify, so confirm where the order was actually placed before spending time on a claim
2. THEN CHECK THE RECEIPT FOR A FEE LINE. You must have been assessed and paid a delivery, shipping, handling, or service fee on an order between January 29, 2021 and January 29, 2025. An order with free or waived shipping is not in the class
3. FILE ONLINE IF A NOTICE REACHED YOU. Go to the official settlement website, www.FTDdeliveryfeesettlement.com. The claim link in the court-approved Notice routes to https://www.FTDDeliveryFeeSettlement.com/Login, so the online route runs through a credential portal opened with the identifiers printed on the notice FTD sent you
4. NO NOTICE? USE THE PAPER OR EMAIL ROUTE. The Notice states the Claim Form is available for download on the settlement website and that a completed form may be submitted online, by email to the Settlement Administrator, or by U.S. mail. Read the instructions on the form, fill it out, SIGN IT, and send it so that it is submitted or postmarked no later than November 13, 2026. If you qualify but never received a notice, call 1-877-367-7146 well before the deadline rather than assuming the portal is the only door
5. CHOOSE CASH OR VOUCHER ON THE FORM — YOU GET ONE, NOT BOTH. Elect either the $5.00 cash award or the $15.00 voucher. The voucher is single-use, has no cash value, is non-transferable, cannot be combined with other offers, and expires twelve months after it is issued, though it may be applied to taxes and fees. If you do not expect to order from these two sites again within a year, the cash is the option that is actually worth its face value
6. DO NOT EXPECT MORE FOR MORE ORDERS. The benefit is one election per class member. It does not scale with how many orders you placed or how much you paid in fees, and there is no documented-loss tier to upgrade into
7. ONE DATE COVERS EVERYTHING. November 13, 2026 is the claim deadline, the exclusion deadline and the objection deadline. To exclude yourself you must mail a signed letter with your name, address, email address, phone number and personal signature to FTD Settlement, Exclusion Requests, P.O. Box 5990, Portland, OR 97228-5990 — the Notice is explicit that exclusion cannot be done by phone, fax or email, and that mass requests are not allowed. Objections must also be mailed, to FTD Settlement, P.O. Box 5990, Portland, OR 97228-5990, and must satisfy eight itemized requirements including the dates and details of your FTD Website purchases and a signed declaration under penalty of perjury
8. QUESTIONS? Call 1-877-367-7146 toll free or write to FTD Settlement, P.O. Box 5990, Portland, OR 97228-5990. Filing is free and you will not be personally charged by Class Counsel. The Notice asks class members not to contact the Court, the Judge, or FTD
9. Visit the official claim form: https://www.FTDdeliveryfeesettlement.com

How Much Will I Actually Get?

ONE BENEFIT, TWO OPTIONS, AND YOU MUST CHOOSE BETWEEN THEM. Under the court-approved Notice, a class member who files a valid Claim Form may receive either (a) a $5.00 cash award, or (b) a $15.00 voucher for use on the FTD Websites. This is a genuine either/or election, not a package: you take one and the other is gone. There is no documented-loss tier, no per-order multiplier and nothing that stacks. THE $15 IS NOT $15 UNLESS YOU SHOP THERE AGAIN. The Notice sets out the voucher's limits in its own terms: it is for one-time use, is not redeemable for cash value, is non-transferable, cannot be combined with other offers, and must be redeemed within twelve months after issuance. It may be applied to taxes and fees. In substance it is a one-year, single-use discount on a future purchase from the company you are settling with, and it converts to nothing if it goes unused. The $5 cash is the option whose value does not depend on your future behavior. THE BENEFIT IS PER PERSON, NOT PER ORDER OR PER FEE. This is a hard cap that the headline hides. The Notice describes a single election per Settlement Class Member. Someone who paid one delivery fee in 2021 and someone who paid fifteen across four years receive exactly the same $5 or $15. Nothing in the settlement scales the benefit by order count, fee count, or the dollars you actually paid in fees, and there is no receipt you can submit to raise it. THERE IS NO SETTLEMENT FUND, AND $1,350,000 IS NOT ONE. The Notice publishes no common fund and no total settlement value. The largest dollar figure in the documents — $1,350,000 — is the combined award Class Counsel anticipate ASKING the Court for as attorneys' fees and litigation costs, and the Court may award less. That cap applies to the lawyers' compensation alone. It is not a pool for the class, it is not a ceiling on total class payments, and reading it as the size of the deal gets the settlement backwards. Class Counsel will separately request a service award of up to $2,500 per Class Representative. THOSE FEES DO NOT COME OUT OF YOUR $5. On this point the Notice is favorable and explicit: Class Counsel's attorneys' fees and litigation costs, as well as notice and claims administration expenses, will be paid separate and apart from any relief provided to the Class and will not reduce the value of the benefits distributed to Class Members. NOTHING IS PAID YET. No awards will be made until the Court approves the settlement at the Final Approval Hearing set for 11:30 a.m. on December 23, 2026 and all appeals are final. The Notice warns in its own words that appeals may still follow, that it is always uncertain whether they can be resolved, and that resolving them can take more than a year. No payment or voucher issuance date has been announced, and the hearing date itself is subject to change by Court Order.

Last reviewed: September 28, 2026 | Information verified from court records and official settlement documents.

Frequently Asked Questions