MDLIVE Evernorth Patient Portal Privacy Settlement

Signing in is what counts, and a Facebook or Google account is a second gate. The MDLIVE Evernorth Patient Portal Privacy Settlement covers people who accessed MDLIVE's patient portal at patient.mdlive.com and engaged in activity there after signing in, between May 30, 2023 and August 11, 2025 — visiting MDLIVE's ordinary website without logging in does not fit the class definition. The class is nationwide, with no state restriction. To be paid you must also attest under penalty of perjury that you had an active Facebook and/or Google account during that period. That creates a gap worth knowing about: someone who used the portal but had neither account is still in the class and still bound by its release, yet cannot truthfully attest and so cannot be paid — their only route to preserving a claim is to opt out by November 16, 2026. The headline $3,500,000 is a Settlement Benefit Cap, not a claimant fund: it also pays attorneys' fees of up to about $1.17 million, up to $15,000 in costs, two service awards of up to $5,000 each, and all notice and administration expenses, so far less than $3.5 million reaches claimants. The payment is up to $15, and the preliminary approval motion describes it as subject to pro rata reduction. A Claimant ID from your mailed or emailed notice is needed to log in to the online claim form, though no receipts or medical records are called for. File by December 1, 2026 at www.EHISettlement.com. This is not the LifeMD or RexMD settlement, which closed in 2025. Evernorth and MDLIVE deny the allegations and no court has found that they violated any law.

Do I Qualify?

You may be eligible if:

• You accessed MDLIVE's patient portal at patient.mdlive.com AND engaged in some activity on the portal after signing in, at some point between May 30, 2023 and August 11, 2025
• Signing in is the gate most people will fail: visiting MDLIVE's ordinary marketing website without logging in to the patient portal does not fit the class definition
• The class is nationwide — the Settlement Class definition contains no state or residency requirement
• TO BE PAID you must also attest, under penalty of perjury under Florida law, that you had an active Facebook and/or Google account during that same period — this is a condition of payment, not of class membership
• THE GAP THAT CATCHES PEOPLE: a portal user with neither a Facebook nor a Google account is still inside the Settlement Class and still bound by its release of claims, but cannot truthfully make that attestation and so receives nothing. Excluding yourself by November 16, 2026 is the only way to keep the right to sue
• You need the Claimant ID from the notice Kroll emailed or mailed you to log in to the online claim form — contact the administrator before the deadline if you never received one
• Not covered: any judge or magistrate presiding over the case and their families; Evernorth and MDLIVE, their parents, subsidiaries, successors, predecessors and controlled entities and their current or former officers, directors, agents, attorneys and employees; anyone who timely excludes themselves; and the legal representatives, successors or assigns of anyone excluded
• You submit a valid claim form online by 11:59 p.m. ET on December 1, 2026, or postmarked by that date on paper

You need an administrator-issued Claimant ID, but you do not need to document your use of the portal. The online claim form opens with a login screen that asks for the Claimant ID printed on the notice Kroll emailed or mailed to you, and the paper claim form carries a Claimant ID field as well. It is worth being precise about where that requirement comes from: it appears on the claim forms themselves, not in the court-authorized long-form notice, which does not mention a Claimant ID anywhere. What is not required is any evidence of your portal use — no receipts, no medical records, no screenshots, no account histories. The claim rests on the credential plus an oath. || Every claimant signs an attestation under penalty of perjury under Florida law covering two things: that you accessed patient.mdlive.com and engaged in activity on the portal after signing in during the class period, and that you had an active Facebook and/or Google account at the time. The claim form warns that submissions may be audited and verified, so an undocumented claim is not an unverifiable one. That second limb is the one to read carefully before signing — it is a condition of payment that the Settlement Class definition itself does not contain, and it cannot be truthfully attested by a portal user who had neither account. || If you never received a notice or cannot find your Claimant ID, act early. A class member in that position should contact Kroll Settlement Administration through www.EHISettlement.com or on (833) 453-3739 before the December 1, 2026 deadline rather than assuming they are shut out of the process.

What Happened?

The lawsuit alleges that tracking technology on MDLIVE's website disclosed users' sensitive information and private communications from the patient portal to Google and Meta without consent. MDLIVE, Inc. is a telehealth company, and Evernorth Health, Inc. is the Cigna Group health-services business that owns it. The court-authorized notice frames the claims under state and federal law; the reporting on the case identifies the Florida Security of Communications Act and the federal Electronic Communications Privacy Act, with the preliminary approval motion also citing Pennsylvania's wiretap statute. Evernorth and MDLIVE expressly deny the allegations and deny that they violated any law or engaged in any wrongdoing whatsoever. According to the notice, they agreed to settle to avoid the uncertainties and expenses of continuing the case, and nothing in the settlement is an admission of liability.

The case is Kingsbury, et al. v. Evernorth Health Inc., et al., Case No. 26-CA-006880, in the Circuit Court for the Thirteenth Judicial Circuit in and for Hillsborough County, Florida, before the Honorable Christine Marlewski. Plaintiffs' unopposed motion for preliminary approval was filed on August 14, 2026 following a mediation. The court has since preliminarily approved the settlement, authorized notice to the class and opened the claims process. Kroll Settlement Administration LLC is the Settlement Administrator and Bursor & Fisher, P.A. is Class Counsel. There are two named class representatives.

The structure of the deal is what distinguishes it. Rather than establishing a common fund, the defendants agreed to pay valid claims together with notice costs, administration costs, attorneys' fees and expenses and incentive awards up to a combined maximum of $3,500,000, which the notice calls the Settlement Benefit Cap. Because that single ceiling covers both claimant payments and every cost of running the settlement, the amount available for claims is substantially below the headline figure, and the motion describes the $15 payment as subject to pro rata adjustment if the total would otherwise breach the cap.

Three separate dates apply. Claims are due December 1, 2026. Exclusions and objections are due earlier, on November 16, 2026. Class Counsel's fee request must be filed and posted on the settlement website by November 1, 2026, leaving about two weeks to read it before the objection deadline. The final approval hearing is set for January 6, 2027 at 9:30 a.m., held virtually, and the notice warns that it may move without further notice. No final approval order has been entered and no payment date has been announced. A scheduled hearing is not an approval.

How to File Your Claim

1. File online at the official settlement website, www.EHISettlement.com, run by Kroll Settlement Administration
2. The online claim form opens with a login screen that asks for the Claimant ID printed on the notice you were emailed or mailed — have that notice in front of you before you start
3. The online form then walks through four steps: instructions, claimant information, payment method, and the signed attestation
4. You must attest under penalty of perjury under Florida law both that you used the patient.mdlive.com portal after signing in during the class period and that you had an active Facebook and/or Google account at the time. The claim form warns that submissions may be audited and verified
5. A paper claim form can be downloaded from the same website and mailed instead, but the paper route pays only by check — PayPal and Venmo are offered only on the online form
6. ONLINE CLAIMS ARE DUE BY 11:59 P.M. ET ON DECEMBER 1, 2026. A mailed paper claim form must be postmarked no later than December 1, 2026
7. A DIFFERENT AND EARLIER DATE GOVERNS OPTING OUT: to exclude yourself or to object you must act by November 16, 2026, two weeks before the claim deadline. An exclusion request is a signed written statement giving your name, address, the case name and number and a statement that you want to be excluded, mailed to Kingsbury v. Evernorth Health Inc., c/o Kroll Settlement Administration LLC
8. If you think you are a class member but never received a notice or have lost your Claimant ID, contact the Settlement Administrator through the settlement website or on (833) 453-3739 well before the deadline rather than assuming you cannot file
9. Filing is free. Questions can also go to Class Counsel, Bursor & Fisher, P.A., at info@bursor.com.
10. Visit the official claim form: https://www.ehisettlement.com/

How Much Will I Actually Get?

THE $3.5 MILLION IS A CAP ON THE WHOLE SETTLEMENT, NOT A FUND BEING SHARED OUT AMONG CLAIMANTS. Question 6 of the court-authorized notice defines the $3,500,000 Settlement Benefit Cap as covering five things at once: the cash payments to class members, the cost of administering the settlement, the cost of notifying the class, Class Counsel's attorneys' fees and expenses, and the incentive awards to the two class representatives. Claimants are one line item among five, so the money actually reaching claims is materially less than the headline figure. It is also a ceiling on what the defendants pay, not a pot that has to be distributed. THE HEADLINE PAYMENT IS AN ESTIMATE WITH A REDUCTION MECHANISM ATTACHED. The notice says you may receive up to a $15.00 Cash Payment, and one payment is available per class member. Plaintiffs' unopposed motion for preliminary approval, filed August 14, 2026, describes the $15 as subject to a pro rata adjustment, so individual payments shrink if approved claims plus costs would otherwise exceed the cap. That pro rata language appears in the motion rather than in the notice, which says only up to $15.00. THE ARITHMETIC SHOWS THE REDUCTION RISK IS REAL. Under Question 13, Class Counsel may seek up to one third of the cap as attorneys' fees, about $1.17 million, plus up to $15,000 in litigation costs, and each of the two class representatives may seek up to $5,000. If the court awarded every maximum, roughly $2.31 million would remain before notice and administration expenses, which the notice does not quantify — enough for about 153,000 payments at the full $15. The court papers describe the class as hundreds of thousands of people. Whether anyone receives less than $15 therefore depends on how many people file, and the court may award less than the maximums. Payment is made by check mailed to the address on the claim form unless the claimant elects PayPal or Venmo, which are offered only on the online form. Checks expire and become void 90 days after they are issued. Nothing is paid until the court grants final approval and any appeals are resolved, and no payment date has been announced.

Last reviewed: September 29, 2026 | Information verified from court records and official settlement documents.

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